David Shanks is the epitome of a positive attitude and one who goes above and beyond with every service call/job. I don’t believe I have ever been on a job with David where he hadn’t checked in with our contact, have a professional conversation with that contact until David receives a full understanding of the issue we were called out for, and then walks the issue until he understands it completely, then he gets to work efficiently and effectively. David doesn’t just look at the symptoms and throw parts at them, he gets to know-how systems and units work in conjunction with all other systems and units so he is confident in his service and repair and that it is done correctly. David is a hard worker and inspired those around him to work hard as well. He cares about the success of others. When I’m working on something and having a hard time David’s most common phrase is, “I want to see you have a win”. Instead of getting upset with you or just taking it over he Cheers you on, helps you think through the issue until I can get through that issue with a win. David is always happy to answer any call and help troubleshoot any issue I come across. At any rate, when I think of positive attitudes, support environments, and building up peers I think of David Shanks.